Trendsic Case Study

Effective Agile Management Practices Delivering 67% More Output — 20 Releases a Year

Trendsic’s Agile Management practices brought measurable Predictability, Efficiency, and Team Versatility to Tandem Diabetes Care’s software teams — translating directly into cost savings, enhanced performance, and faster delivery.

Agile software development for Tandem Diabetes Care, a medical device company

Client & Industry

Tandem Diabetes Care® designs insulin pumps that help people with diabetes and their healthcare providers manage blood glucose data and insulin delivery collaboratively.

As Tandem grew, reducing onboarding time, building more versatile teams, and continuously examining work became key to keeping pace with patient and provider needs — leading the company to turn to Trendsic for custom software development, Project Management, and Agile Management across its T:connect software and Engineering & Production Operations (EPO) teams.

Trendsic was contracted to bring Agile Management and custom software development practices to a growing medical device company's engineering teams. See how Trendsic delivers custom software development services.

The Challenge

Without effective Agile Management, teams struggle to predict releases, work efficiently, and adapt to team absences.

Challenge 1

Unpredictable Release Timing

T:connect product owners needed a reliable way to forecast delivery of high-value enhancements while balancing ongoing production support—difficult without consistent, predictable team velocity.

Challenge 2

Siloed Skill Sets on the EPO Team

The Engineering & Production Operations team was organized around narrow, siloed skill sets, slowing down turnaround times on access requests and deployments and leaving some members underutilized.

The Solution

Trendsic’s Agile Management practices delivered measurable, sustained value across both teams.

Predictability

Consistent Velocity for the T:connect Team

The T:connect team, supported by Trendsic’s Agile Management, maintained consistent velocity with little variance. This predictability allowed product owners to effectively identify when high-value enhancements could be completed while still balancing production support requests.

  • Velocity: 50 story points per sprint
  • 20 releases in one year
  • Average release interval: 2.3 weeks
Efficiency

Increased Turnaround for the EPO Team

Agile Management builds highly efficient teams that deliver higher-quality work faster than individuals alone. In nine months, the EPO team significantly improved turnaround times through focused cross-training, pipeline management, and stronger team collaboration.

  • Access requests: reduced from 5 days (Q1) to 4 hours (Q3)
  • Deployment-related work: decreased from 10.5 days (Q1) to 2.5 days (Q3)
Team Versatility

Cross-Functional EPO Team

Over 12 months, the Engineering & Production Operations (EPO) team evolved from a group with siloed skill sets into a high-performing cross-functional team. Work is now managed by individual capacity rather than technical expertise.

  • 35+ internal training sessions
  • Tickets closed per month: from 128 (pre-Agile) to 214 by Q3 — a 67% gain
  • No team member underutilized or at risk of a dry pipeline

This same disciplined approach to Agile Management is built into every Project Management and custom software development service that Trendsic delivers.

Results & Outcomes

Results

  • 20 Releases a Year: A consistent 50-point velocity allowed the T:connect team to ship roughly every 2.3 weeks while still balancing production support.
  • Faster Deployments: Deployment effort decreased from 10.5 days to 2.5 days, and access requests from 5 days to 4 hours.
  • Increased Throughput: The EPO team increased monthly ticket volume from 128 to 214.

Other Benefits

  • Substantial Cost Savings: Trendsic has saved organizations hundreds of thousands of dollars annually by reducing onboarding time, building versatile teams, and continuously improving workflows.
  • Resilient Pipeline: No team member is underutilized or at risk of a dry pipeline, since work is assigned based on capacity rather than narrow expertise.
  • Faster Innovation: Predictable releases and efficient operations enable continued delivery of cutting-edge solutions.

Methodology & Approach

  • Agile Management
  • Sprint-based delivery with consistent velocity tracking
  • Cross-training and pipeline management
  • 35+ expert-led training sessions, with video recordings and documentation
  • Capacity-based work handoff instead of siloed, role-based assignment
  • Continuous examination of team performance and release cadence
💡 Conclusion

Trendsic’s Agile Management practices brought significant value to Tandem Diabetes Care by improving Predictability, Efficiency, and Team Versatility. These improvements have led to substantial cost savings, enhanced performance, and faster delivery of high-quality work — allowing Tandem Diabetes Care to continue innovating and providing cutting-edge solutions to its customers.

Trendsic Agile Management and custom software development services

Have a Similar Challenge?

Is unpredictable release timing or a siloed team slowing your software delivery? Trendsic can bring the same proven Agile Management practices that drive faster releases and greater team productivity to your organization.

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